Derek Dean is dishonest in their practices. He knowingly sent documents to a wrong address, then added additional costs when discussing the financial impact related to the mistake. This practice promises rapid resolutions, but this issue has dragged on for over a year and at significant financial cost due to their failure to effectively communicate. Once the issue was identified, he failed to accept any responsibility, even though his own documents showed he was at fault. Instead of resolving the issue quickly, he charged $420 for "negotiating." This lawyer believes he can take advantage of clients, and this is unacceptable in any professional.